CradleCue app iconCradleCue

CradleCue Support

Need help? We can assist with account access, syncing, sharing, exports, and privacy requests.

Support email: support@cradlecue.com

Health and Safety Notice

CradleCue is for tracking and organization only. We do not provide medical advice, diagnosis, treatment, or emergency monitoring.

If you are concerned about a baby's health, contact a qualified healthcare professional. In emergencies, call local emergency services immediately.

What to Include in a Support Request

To speed up support, include:

  • Your account email
  • App version
  • iOS version
  • Device model
  • A short description of the issue
  • Steps to reproduce
  • Screenshots if available

Do not include passwords, full authentication tokens, or sensitive medical records in email.

Common Help Topics

1. I cannot sign in

  • Confirm you are using the same email/provider used during signup.
  • If you used email sign-in, try password reset.
  • If the issue continues, contact support@cradlecue.com.

2. My data is not syncing

  • Confirm network connectivity.
  • Keep the app open briefly after reconnecting.
  • Check whether you are signed into the expected account.

3. How does caregiver sharing work?

  • Owners can invite caregivers by email.
  • Access levels are role-based (owner/editor/viewer).
  • Owners can revoke access at any time.

4. How do I export data?

In app: Settings > Export

  • PDF report export
  • CSV export

5. How do I manage notifications?

You can configure reminders in-app and notification permissions in iOS settings.

6. How do I request data deletion?

Visit our data deletion page.

You can also email privacy@cradlecue.com.

Response Times

We aim to respond:

  • General support: within 2 business days
  • Privacy/data requests: within 30 days (or faster where possible)
  • Security reports: as quickly as possible

Security Reports

If you believe you found a security issue, email security@cradlecue.com with:

  • Issue summary
  • Steps to reproduce
  • Impact assessment
  • Logs/screenshots if available

Please do not publicly disclose security issues until we confirm remediation.

Legal and Privacy Contacts

  • Privacy requests: privacy@cradlecue.com
  • Legal inquiries: legal@cradlecue.com